Enhancing Customer Experience Through Technology


How can Jersey’s tourism industry take the global crisis as an opportunity to accelerate innovation?

In the short-term we will continue to live within the constraints of Covid. In this world, safety is the new luxury, and tech is an enabler of consumer confidence.

In the longer-term, for tourism providers to remain competitive, one of the main challenges is to understand how to use technology as a catalyst for the change for the creation of successful, compelling and valuable tourism experiences.

How can touchless technology be used to enhance the customer experience, and drive down costs?

How can it achieve labour efficiencies, yet still enable a highly personalised visitor experience?

Visit Jersey are proud to partner with Digital Jersey to support partners to Build Back Better, and welcomed over 100 delegates at the inaugural quarterly webinar which took place on 10 February 2021.

Frank Pitsikalis the CEO of Resort Suite discussed customer trends, exploring how you can put customers at ease in the new normal whilst meeting your brand expectations. Judi Blakeburn, Brand Director at Cornwall’s Watergate Bay Hotel and Dominic Jones, CEO, JP Restaurants shared how their businesses have invested in tech to enhance the customer experience, alongside world-class local tech suppliers Matt Chatterley, Founder, Trax.je and Ben Phoenix, Director & Co-Founder, Ezo Connect

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Frank Pitsikalis, CEO, Resort Suite

Judi Blakeburn, Brand Director, Watergate Bay Hotel

Dominic Jones, CEO, JPRestaurants

Matt Chatterley, Founder, Codentia

Ben Phoenix, Director & Co-Founder, Ezo Connect.