is awarded platinum, part of the Channel Islands’ largest tour operator, C. I. Travel Group, has won the Feefo Platinum Trusted Service award for 2019.

The independent seal of excellence recognises businesses for delivering exceptional experiences, as rated by genuine customers. has been given the Platinum Trusted Service award by Feefo for having achieved Gold standard for three consecutive years. The Feefo Gold Trusted Service award recognises those who have collected at least 50 Feefo reviews in a year, and have achieved a service rating of at least 4.5/5. C. I. Travel Group’s other brands and Bontour also won Platinum Trusted, while FlyDirect received Gold Trusted.

Cheers with bottles over a table of food

Feefo’s Trusted Service is awarded only to businesses meeting the highest standard, based on the number of reviews they have collected and their average rating. A highly-valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.

Robert Mackenzie, Managing Director of C. I. Travel Group, commented: ‘We’re very proud to have received this award from Feefo as our customers are the most important judges of all. It recognises how hard we work to give all our clients the best possible experience. We are fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers.’

Congratulating on winning this year’s awards, Steph Heasman, Director of Customer Success at Feefo, commented, ‘The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers. 

‘Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category. Clients told us they want recognition for achieving our demanding Gold award standard over a longer period. It’s a tough challenge and very-well deserved by’

Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.